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Troubleshooting

Bypassing proxy or cache

If your organization/library/school uses a proxy server or an internet caching system, such as Cacheflow, KYVL databases will not authenticate properly. Because of the dynamic nature of the databases, it is important that member institutions allow these sites to bypass the proxy or caching system to allow the end user to achieve direct communication with these databases and not a cached version of the site. The sites become very difficult to use if they are not passed through and can return wrong and irrelevant results to your users, or impede access completely.

It is important to add KYVL resources to your "pass-through" list or filter. Consult the documentation of your proxy/caching device for the specific instructions.

A list of domains to whitelist is found below.

Vendor domains to whitelist

The following URLs should be added to member safe lists:

admin.atoz.ebsco.com
angularjs.org
app.rs.ebscohost com
aspnetcdn.com 
atoz.ebsco.com
bootstrapcdn.com
cachefly.com
ceu.cinahl.com
search.kyvl.org:8339/V
cloudflare.com
content.ebscohost.com
contentcafe2.btol.com
eadmin.ebscohost.com
ebsco.truman.consumer.org/crh
ebsco.truman.consumer.org/cro
ebsco.truman.consumer.org/ncbk
eds.a.ebscohost.com
eds.b.ebscohost.com
eds.c.ebscohost.com
eds.d.ebscohost.com
eds.e.ebscohost.com
epmedia.ebscohost.com
exports.ebscohost.com
go.grolier.com
googleapis.com
imageserver.ebscohost.com
imagesrvr.ebscohost.com
ivotts.rs.ebscohost.com
jquery.com
learningexpresslibrary3.com
learningexpresshub.com
learningexpressllc.com
linking.ebscohost.com
linksource.ebscohost.com
mathjax.org 
media.rs.ebscohost.com
newfirstsearch.oclc.org/
newrelic.com 
novelist.ebscohost.com
novelst3.ebscohost.com
novelst4.ebscohost.com
nr-data.net
nvntts.rs.ebscohost.com
openurl.ebscohost.com
plinks.ebscohost.com
pqdweb.umi.com
proquest.umi.com
proxy.kyvl.org
rawgit.com
resolver.ebscohost.com
s3.amazonaws.com
sasweb1.ebscohost.com
sasweb2.ebscohost.com
search.ebscohost.com
support.ebscohost.com
therapy.ebscohost.com
tpdweb.umi.com
training.proquest.com
web.ebscohost.com
www.ebscohost.com
kyvl.org:8000
www.nextreads.com
www.proquest.com
www.umi.com
www.umi.com/pqdauto
video.nbcuni.com 
vttts.rs.ebscohost.com
zgw.ebscohost.com:210
0calc.com
64.210.199.231-234

URLs to whitelist

Please refer to the "Vendor domains to whitelist" box and the links to the most current lists.  The following URLs should be added to member firewall safe lists:

BRITANNICA

a9.com
A9.com (Read aloud/text to speech tool)
apis.google.com
Apis.google.com (Individual Sign In with Google)
cdn.britannica.com
Cdn.britannica.com
cdn.jsdelivr.net
Cdn.jsdelivr.net
cdn.jwplayer.com
Cdn.jwplayer.com
Cdnjs.cloudflare.com 
cdnjs.cloudflare.com.
classroom.google.com
Classroom.google.com (Share to Google Classroom)
code.jquery.com
Code.jquery.com
content.jwplatform.com
Content.jwplatform.com
fonts.googleapis.com
Fonts.googleapis.com (fonts)
http://amuselabs.com/
http://school.eb.com.cdn.cloudflare.net/
maps.google.com
Maps.google.com (World Atlas and Tour features)
media.merriam-webster.com
Media.merriam-webster.com (Double-click dictionary tool)
pro.fontawesome.com
Pro.fontawesome.com (icons)
stackpath.bootstrapcdn.com
Stackpath.bootstrapcdn.com
teams.microsoft.com
Teams.microsoft.com (Share to Microsoft Teams)
translate.google.com
Translate.google.com (Translation tool)
videos-cloudflare.jwpsrv.com
Videos-cloudflare.jwpsrv.com
www.britannica.com
www.britannica.com
www.gmyhost.com
www.gmyhost.com (Geography Explorer feature)
www.google-analytics.com
www.google-analytics.com
www.googleapis.com
www.googleapis.com (Share to Google Drive)
www.googletagmanager.com
www.googletagmanager.com

EBSCO
ebscohost.com
*.ebscohost.com
*.*.ebscohost.com
*.ebscohost.cloud
*.ebsco.io
*.ebscohost.io
*.ebsco-content.com
*.ebsco.com
* research.ebsco.com
*.ac.ebsco-content.com
*.ebsco.zone
ebsco.babelscape.com
*.epnet.com
*.eislz.com
*.dynamed.com
d3mwmngw2q131u.cloudfront.net
cmp.osano.com
support.ebsco.com
logon.ebsco.zone

EBSCOhost
www.ebscohost.com
web.ebscohost.com
web.p.ebscohost.com
web.s.ebscohost.com
search.ebscohost.com
imageserver.ebscohost.com
content.ebscohost.com
exports.ebscohost.com
therapy.ebscohost.com
support.ebscohost.com
video.ebscohost.com
m.ebscohost.com
m-eon-search.ebscohost.com
ehis.ebscohost.com
connection.ebscohost.com
ppws.ebsco-content.com
netlibrary.com
teacherreference.com
www.europeanamericana.com
healthlibrary.epnet.com

EBSCO Discovery Service, EBSCOhost Integrated Search
eds.a.ebscohost.com
eds.b.ebscohost.com
eds.p.ebscohost.com
eds.s.ebscohost.com

GALE

*.apimages.com
*.aspnetcdn.com
*.2o7.net
*.addthis.com
*.adnxs.com
*.askit.com
*.blogger.com
*.books24x7.com
*.callisto.ggsrv.com
*.cengage.com
*.chiltonlibrary.com
*.clipsyndicate.com
*.credoreference.com
*.cyber-anatomy.com
*.demographicsnow.com
*.ed2go.com
*.forbes.com
*.galenet.gale.com
*.gale.com
*.galegroup.com
*.galenet.galegroup.com
*.ggimg.com
*.google.com
*.google-analytics.com
*.googleapis.com
*.healthology.biz
*.healthology.com
*.illimistream.com
*.il.com
*.indeed.com
*.infotrac.galegroup.com
*.infotrac-custom.com
*.invitemedia.com
*.nelnetsolutions.com
*.onstreammedia.com
*.orlive.com
*.or-live.com
*.pbs.org
*.petersons.com
*.petersonstestprep.com
*.reson8.com
*.rosenpub.net
*.rosenpublishing.com
*.shadowtv.com
*.skillport.com
*.skillwsa.com
*.teenhealthandwellness.com
*.thwrlra.com
*.tlemea.com
*.uslegalforms.com
*.vantage.com
*.webtrends.com
*.worldfocus.org
*.yahooapis.com
natgeo.gale.com
cyber.gale.com
mcci.serialssolutions.com

Other domains to whitelist

The URLs below are all associated with the kyvl.org website and related properties:  

ask.kyvl.org
kyvl.libinsight.com
kyvl.libstaffer.com
kyvl.libwizard.com
kyvl.org
proxy.kyvl.org
training.kyvl.org

To facilitate receipt of KYVL emails, please add kyvl@memberclicks-mail.net to your whitelist or safe senders list, along with the following sending IPs used for KYVL emails through the KYVL Member Portal:

168.245.20.17
168.245.25.254
168.245.116.231
168.245.127.241

Kentucky Virtual Library
844.400.KYVLkyvl@ky.gov
Kentucky Council on Postsecondary Education logo
A program of the Council on Postsecondary Education.
100 Airport Road, 2nd floor • Frankfort, KY 40601