Report claims for lost or damaged items by completing the Courier Claim Form. Use of this form requires a KYVL member portal account.
Completion of claim form requires:
STAT Courier will review each claim received.
Once STAT Courier has determined whether a claim is approved for payment or denied, STAT Courier will notify the library system via email. If a claim is approved for payment, the actual replacement cost per item will be provided along with the URL substantiating the cost.
KYVL shall be copied on all correspondence between vendor and libraries.
STAT Courier will only be responsible for lost items with barcodes showing scanned and accepted by a STAT Courier driver at the time of pickup and where no delivery scan has been captured. STAT Courier is not responsible for individual items declared as lost which were shipped within a zippered canvas bag or other shipping container that has been delivered and a delivery scan has been captured.
STAT Courier is not responsible for materials transported outside its delivery network.
All Stat Courier drivers should display visible identification, such as standard uniform, tag, or badge that clearly identifies the individual as a representative of Stat Courier. The agreement with Stat Courier calls for basic background checks on all company employed or subcontracted drivers.
If you experience driver-related issues, please report these to KYVL.