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Courier Service / Includes NEW information for participating libraries

Claims

Report claims for lost or damaged items by completing all information requested [HERE - link form]

  • Lost items must be claimed within 14 business days after scheduled delivery date.
  • Damaged items must be claimed within 48 hours of delivery.

Completion of claim form requires:

  • Originating library information
  • Destination library information
  • Pick-up date
  • Package barcode
  • Item description, including title, author, ISBN
  • Claim type (lost or damaged)
    • For damaged items - photos of damaged item and condition of shipping container upon delivery.

STAT Courier will review each claim received.

Once STAT Courier has determined whether a claim is approved for payment or denied, STAT Courier will notify the library system via email. If a claim is approved for payment, the actual replacement cost per item will be provided along with the URL substantiating the cost.

KYVL shall be copied on all correspondence between vendor and libraries.

The fine print:

STAT Courier will only be responsible for lost items with barcodes showing scanned and accepted by a STAT Courier driver at the time of pickup and where no delivery scan has been captured. STAT Courier is not responsible for individual items declared as lost which were shipped within a zippered canvas bag or other shipping container that has been delivered and a delivery scan has been captured.

STAT Courier is not responsible for materials transported outside its delivery network.

Late or missed stops

Report late or missed stops to ivyd.robinson@ky.gov.

Service issues

All Stat Courier drivers should display visible identification, such as standard uniform, tag, or badge that clearly identifies the individual as a representative of Stat Courier. The agreement with Stat Courier calls for basic background checks on all company employed or subcontracted drivers.

If you experience driver-related issues, please report these to KYVL.