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Courier Service

Recommendations from KDLA

For libraries temporarily suspending ILL lending due to the current stoppage of courier service, the Kentucky Department for Libraries and Archives has distributed recommendations for helping expedite the forwarding of lending requests to libraries that are continuing to lend.

These steps were outlined by Bill Shrout, KDLA's Branch Manager for Customer Services and Collections, and are published here with his permission.

Recommended steps when suspending ILL

Just say no

Remember, even though most libraries have requests set to timeout in 4 days for so, in the “Lending Requests” area, for a request, you can click “No,” with any reason or no reason, and the loan request will immediately go to the next library in the lending string.

You can access OCLC’s ILL help system with this link: www.oclc.org/support/help/ill/default.htm#Lending/respond_no.htm.

Configure an extended closure

From WorldShare ILL Interlibrary Loan Home:

  • Click on “OCLC Policies Directory” in the “Other” column.
  • Sign in to the OCLC Polices Directory using your 9-digit “Authorization” number and password.
  • In the “Schedule” tab, click “+ Add” in the “Closure” area.
  • Supply a name—Maybe “KYVL Courier Down”
  • Select a “Type”—Maybe “Operation Related”
  • Select the “Start Date”
  • Select “No” next to “OCLC Supplier”
  • Once KYVL Courier service is restored, be sure to “Delete” this closure.

OR

Temporarily list your library as not an OCLC supplier

From WorldShare ILL Interlibrary Loan Home:

  • Click on “OCLC Policies Directory” in the “Other” column.
  • Sign in to the OCLC Polices Directory using your 9-digit “Authorization” number and password.
  • The OCLC Policies Directory should open on your library’s “Profile” page.
  • In the “OCLC Supplier” area, click “Edit.”
  • In the “Edit” dialog, select the “No” button next to “OCLC Supplier.”
  • When you library is ready to resume ILL lending, follow these instructions and select the “Yes” button next to “OCLC Supplier” in the “Edit” dialog.