Skip to main content

KYVL QuickSearch



Troubleshooting

Is your IP range up to date?

Click either of the links below. Are you being asked to log in?

search.ebscohost.com/
​​​newfirstsearch.oclc.org/FSIP/

The Kentucky Virtual Library uses IP authentication for database access at member locations. If you being prompted to log in while on a member campus or library network, please check your IP address here and contact KYVL to confirm that we have your institution's updated IP ranges on file.

Librarians and IT administrators may request an IP change by logging into the KYVL Member Portal and selecting Member forms > Request IP change. Requests may also be submitted through Ask KYVL.

Bypassing proxy or cache

If your organization/library/school uses a proxy server or some form of internet caching system (such as Cacheflow) to increase Internet performance, KYVL databases will not authenticate properly. Because of the dynamic nature of the databases, it is important that member institutions allow these sites to bypass the proxy or caching system to allow the end user to achieve direct communication with these databases and not a cached version of the site. The sites become very difficult to use if they are not passed through and can return wrong and irrelevant results to your users, or impede access completely.

It is important to add KYVL resources to your "pass-through" list or filter. Consult the documentation of your proxy/caching device for the specific instructions.

A list of domains to whitelist is found below.

EBSCO domains to whitelist

Libraries and districts using firewalls, proxy servers, caching servers, filtering software and other security features will need to whitelist certain domains to provide network users full access (incoming and outgoing traffic) to KYVL's EBSCOhost and affiliated products.

To prevent any issues with access, please do not filter or cache the following domains:

Web domains

ebscohost.com
*.ebscohost.com
*.*.ebscohost.com
*.ebscohost.cloud
*.ebsco.io
*.ebscohost.io
*.ebsco-content.com
*.ebsco.com
*.ac.ebsco-content.com
*.epnet.com
*.dynamed.com


Database or service-specific domains

EBSCOhost
www.ebscohost.com
web.ebscohost.com
search.ebscohost.com
imageserver.ebscohost.com
content.ebscohost.com
exports.ebscohost.com
therapy.ebscohost.com
support.ebscohost.com

EBSCO Discovery Service, EBSCOhost Integrated Search
eds.a.ebscohost.com
eds.b.ebscohost.com

EBSCO Discovery Service Catalog Real Time Availability Checking (RTAC)
Please refer to the Real Time Availability Checking (RTAC) - User Guide.

EBSCO Discovery Service Catalog/Institutional Repository using OAI-PMH
140.234.252.9
140.234.253.9
140.234.255.9

EBSCOadmin
eadmin.ebscohost.com
s3.amazonaws.com (For some Reporting functionality)

Link Services
linking.ebscohost.com
openurl.ebscohost.com
resolver.ebscohost.com

Reference Centers
www.ebscohost.com
web.ebscohost.com
search.ebscohost.com
imageserver.ebscohost.com
content.ebscohost.com

Resource Management API
*.ebsco.io

Z39.50
zgw.ebscohost.com
Port 210

Consumer Health Complete – Healthology Videos
video.nbcuni.com

EBSCONET
www.ebsconet.com

EJS
ejournals.ebsco.com

eBooks and Audiobooks
rps2images.ebscohost.com

LearningExpress
learningexpresslibrary3.com
learningexpresshub.com
learningexpressllc.com
bootstrapcdn.com
angularjs.org
cloudflare.com
mathjax.org
rawgit.com
googleapis.com
jquery.com
cachefly.com
0calc.com
newrelic.com
nr-data.net
aspnetcdn.com

NoveList Products
www.nextreads.com
contentcafe2.btol.com
web.ebscohost.com
search.ebscohost.com

Text-to-Speech
app.rs.ebscohost com
media.rs.ebscohost.com
vttts.rs.ebscohost.com
nvntts.rs.ebscohost.com
ivotts.rs.ebscohost.com


Email Spam Filters

If you are unable to receive emails from EBSCO's case management system NetSuite CRM or EBSCOadmin, you may need to allow the following domains to your institution's spam filter whitelist:

NetSuite

*.netsuite.com
nmail2.netsuite.com
nmail3.netsuite.com

EBSCO system emails (EBSCOadmin, EBSCOhost, etc.)

*.epnet.com
*.ebsco.com


A complete listing of EBSCO domains for firewalls, proxy servers and whitelists can be found at www.kyvl.org/whitelist.


The following URLs should be added to member safe lists:

admin.atoz.ebsco.com
angularjs.org
app.rs.ebscohost com
aspnetcdn.com 
atoz.ebsco.com
bootstrapcdn.com
cachefly.com
ceu.cinahl.com
search.kyvl.org:8339/V
cloudflare.com
content.ebscohost.com
contentcafe2.btol.com
eadmin.ebscohost.com
ebsco.truman.consumer.org/crh
ebsco.truman.consumer.org/cro
ebsco.truman.consumer.org/ncbk
eds.a.ebscohost.com
eds.b.ebscohost.com
eds.c.ebscohost.com
eds.d.ebscohost.com
eds.e.ebscohost.com
epmedia.ebscohost.com
exports.ebscohost.com
go.grolier.com
googleapis.com
imageserver.ebscohost.com
imagesrvr.ebscohost.com
ivotts.rs.ebscohost.com
jquery.com
learningexpresslibrary3.com
learningexpresshub.com
learningexpressllc.com
linking.ebscohost.com
linksource.ebscohost.com
mathjax.org 
media.rs.ebscohost.com
newfirstsearch.oclc.org/
newrelic.com 
novelist.ebscohost.com
novelst3.ebscohost.com
novelst4.ebscohost.com
nr-data.net
nvntts.rs.ebscohost.com
openurl.ebscohost.com
plinks.ebscohost.com
pqdweb.umi.com
proquest.umi.com
proxy.kyvl.org
rawgit.com
resolver.ebscohost.com
s3.amazonaws.com
sasweb1.ebscohost.com
sasweb2.ebscohost.com
search.ebscohost.com
support.ebscohost.com
therapy.ebscohost.com
tpdweb.umi.com
training.proquest.com
web.ebscohost.com
www.ebscohost.com
www.kyvl.org:8000
www.nextreads.com
www.proquest.com
www.umi.com
www.umi.com/pqdauto
video.nbcuni.com 
vttts.rs.ebscohost.com
zgw.ebscohost.com:210
0calc.com
64.210.199.231-234

Allow access to the following ports for TCP, specified by service:

Port Service
80 EBSCO's databases and EBSCOhost Integrated Search
210 EBSCOhost via z39.50
443 EBSCOhost via HTTPS
554 and 1755 Audio Streams available from EBSCO interfaces.
If you cannot view videos, you may need to open all ports for http://epmedia.ebscohost.com
8080 and 8443 May be needed to support Shibboleth

URLs to whitelist

The following URLs should be added to member safe lists:

admin.atoz.ebsco.com
angularjs.org
app.rs.ebscohost com
aspnetcdn.com 
atoz.ebsco.com
bootstrapcdn.com 
cachefly.com
ceu.cinahl.com
search.kyvl.org:8339/V
cloudflare.com
content.ebscohost.com
contentcafe2.btol.com
eadmin.ebscohost.com
ebsco.truman.consumer.org/crh
ebsco.truman.consumer.org/cro
ebsco.truman.consumer.org/ncbk
eds.a.ebscohost.com
eds.b.ebscohost.com
eds.c.ebscohost.com
eds.d.ebscohost.com
eds.e.ebscohost.com
epmedia.ebscohost.com
exports.ebscohost.com
go.grolier.com
googleapis.com
imageserver.ebscohost.com
imagesrvr.ebscohost.com
ivotts.rs.ebscohost.com
jquery.com
learningexpresslibrary3.com
learningexpresshub.com
learningexpressllc.com
linking.ebscohost.com
linksource.ebscohost.com
mathjax.org 
media.rs.ebscohost.com
newfirstsearch.oclc.org/
newrelic.com 
novelist.ebscohost.com
novelst3.ebscohost.com
novelst4.ebscohost.com
nr-data.net
nvntts.rs.ebscohost.com
openurl.ebscohost.com
plinks.ebscohost.com
pqdweb.umi.com
proquest.umi.com
proxy.kyvl.org
rawgit.com
resolver.ebscohost.com
s3.amazonaws.com
sasweb1.ebscohost.com
sasweb2.ebscohost.com
search.ebscohost.com
support.ebscohost.com
therapy.ebscohost.com
tpdweb.umi.com
training.proquest.com
web.ebscohost.com
www.ebscohost.com
www.kyvl.org:8000
www.nextreads.com
www.proquest.com
www.umi.com
www.umi.com/pqdauto
video.nbcuni.com 
vttts.rs.ebscohost.com
zgw.ebscohost.com:210
0calc.com
64.210.199.231-234

Other domains to whitelist

The URLs below are all associated with the www.kyvl.org website and related properties.  

ask.kyvl.org
training.kyvl.org
kyvl.libsurveys.com
kyvl.libinsight.com
kyvl.libstaffer.com