For many databases, KYVL institutions or K12 districts can request monthly usage reports directly from vendors. Select a vendor below for links and instructions or contact KYVL for further assistance.
Ancestry Library Edition UsageHow to Retrieve Statistics
Request login credentials via Chat (select ProQuest Technical Support) or submit a support case.
Britannica Usage Statistics login Report Help
Request login credentials from via Britannica's online support form. Be sure to reference your membership in Kentucky Virtual Library.
EBSCOadminHow to Retrieve Statistics
Institution administrators can access EBSCO usage statistics by logging into EBSCOadmin with their admin user ID and password. This is different from the login credentials used to access EBSCOhost databases.
Request administrative login credentials by contacting EBSCO Technical Support (24/7) at 800.758.5995 or submit your request via EBSCO's customer support form. Be sure to reference your membership in the Kentucky Virtual Library.
Gale Admin Gale Usage Reporting Overview
Request login credentials by calling 800.877.4253 or email gale.technicalsupport@cengage.com.
LearningExpress Usage Reports Reports User Guide
Request administrative login credentials by contacting EBSCO Technical Support (24/7) at 800.758.5995 or submit your request via EBSCO's customer support form. Be sure to reference your membership in the Kentucky Virtual Library.
OCLC Usage Statistics How to View Stats
Log into OCLC stats using any cataloging or ILL authorization number (i.e., 100...) and the associated password. If you don't know your password, contact OCLC Support by calling 800.848.5800 or emailing support@oclc.org.
ProQuest Administrator Module Usage Reports Introduction
Request login credentials by emailing customerservice@proquest.com.
KYVL access to Scholastic GO! ended June 30, 2020.
Scholastic Statistical Reporting
Request a statistics ID and password by calling 888.326.6546 or emailing scholasticsupport@scholastic.com. Include your institution, library or district name and reference your membership in Kentucky Virtual Library.
Usage statistics for TBC are not available for individual institutions. Aggregate stats for KYVL may be viewed by clicking the ADMIN link at the bottom of the TBC home page.
Select a vendor for support hours and contact information.
Hours:
Phone: 800.621.3900, x7160
Email: edsupport@eb.com
Available 24/7.
Available 24/7.
800.877.4253, option 4 gale.technicalsupport@cengage.com Gale Database Status
Hours:
Phone: 800.521.0600, x2971