The first known instance of bed bugs in connection with KYVL courier service was reported in November 2018. If your library discovers bed bugs or bed bug residue in courier materials, please contact KYVL at firstname.lastname@example.org or by calling 844.400.KYVL. Do not destroy KYVL courier bags unless asked to do so by KYVL staff.
KYVL recommends that libraries familiarize themselves with the KDLA Bed Bug Protocol and related resources linked below.
Bed bug stages (image) | Bed Bugs Handbook.com
Report claims for lost or damaged items by completing the Courier Claim Form. Use of this form requires a KYVL member portal account.
Completion of claim form requires:
STAT Courier will review each claim received. Once STAT Courier has determined whether a claim is approved for payment or denied, STAT Courier will notify the library system via email. KYVL should be copied on all correspondence between STAT courier and individual libraries.
If a claim is approved for payment, the actual replacement cost per item will be provided along with the URL substantiating the cost.
Courier drivers should display visible identification, such as a uniform, tag, or badge that clearly identifies the individual as a representative of STAT Courier. STAT Courier performs basic background checks on all of its driers. If you experience driver-related issues, please report these to KYVL.
Although it is not possible to locate items in between pickup and delivery scans, it is possible to check bag barcodes for delivery status. To check a barcode for delivery status, follow the steps below.
Log in at kyvl.org/stat with the following credentials:
User ID#: kyvlusers