KYVL: Troubleshooting: Vendor Technical Support

For many databases, KYVL institutions or K12 districts can request monthly usage reports directly from vendors. Select a vendor below for links and instructions or contact KYVL for further assistance.

kyvl@ky.gov 844.400.KYVL

Ancestry Library Edition

Ancestry Library Edition Usage How to Retrieve Statistics

Request login credentials via Chat (select ProQuest Technical Support) or submit a support case.

Include your institution, library or district name.
Be sure to reference your membership in Kentucky Virtual Library.

Britannica

Britannica Usage Statistics login Report Help

Request login credentials from via Britannica's online support form. Be sure to reference your membership in Kentucky Virtual Library.

EBSCO

EBSCOadmin How to Retrieve Statistics

Institution administrators can access EBSCO usage statistics by logging into EBSCOadmin with their admin user ID and password. This is different from the login credentials used to access EBSCOhost databases.

Request administrative login credentials by contacting EBSCO Technical Support (24/7) at 800.758.5995 or submit your request via EBSCO's customer support form. Be sure to reference your membership in the Kentucky Virtual Library.

Gale (Opposing Viewpoints)

Gale Admin Gale Usage Reporting Overview

Request login credentials by calling 800.877.4253 or email gale.technicalsupport@cengage.com.

Include your institution, library or district name.
Be sure to reference your membership in Kentucky Virtual Library.

LearningExpress Library

LearningExpress Usage Reports Reports User Guide

OCLC

OCLC Usage Statistics How to View Stats

Log into OCLC stats using any cataloging or ILL authorization number (i.e., 100...) and the associated password. If you don't know your password, contact OCLC Support by calling 800.848.5800 or emailing support@oclc.org.

Include your institution, library or district name, OCLC symbol and authorization number.
Be sure to reference your membership in Kentucky Virtual Library.

ProQuest

ProQuest Administrator Module Usage Reports Introduction

Request login credentials by emailing customerservice@proquest.com.

Include your institution, library or district name.
Be sure to reference your membership in Kentucky Virtual Library.

Scholastic GO!

KYVL access to Scholastic GO! ended June 30, 2020.

Scholastic Statistical Reporting

Request a statistics ID and password by calling 888.326.6546 or emailing scholasticsupport@scholastic.com. Include your institution, library or district name and reference your membership in Kentucky Virtual Library.

TeenBookCloud (TBC)

Usage statistics for TBC are not available for individual institutions. Aggregate stats for KYVL may be viewed by clicking the ADMIN link at the bottom of the TBC home page.