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Authorized users may request a password through KYVL's password request form. For more information, see How to get a password.
Select a vendor for support hours and contact information.
Hours:
Phone: 800.621.3900, x7160
Email: edsupport@eb.com
Available 24/7.
Available 24/7.
800.877.4253, option 4 gale.technicalsupport@cengage.com Gale Database Status
Hours:
Phone: 800.521.0600, x2971
Many common login errors can be resolved using the tips below.
Login errors can result from cached data. Clear the cache of most browsers by pressing:
Chrome
Firefox
Internet Explorer
Safari
If you being prompted to log in while on campus or on the network of a KYVL member library, please contact KYVL to confirm that we have your institution's current IP ranges on file.
Go to whatismyip.com and report your public IP to KYVL.
Note that the following IP ranges are private and internal to a library or institution:
Librarians and IT administrators may submit IP changes by logging into the KYVL Member Portal and selecting Member forms > Request IP change. Requests may also be submitted through Ask KYVL.
When requesting IP changes, please note the following:
KYVL users log in to databases through EZproxy, which uses cookies to provide database access. If you do not have cookies enabled, please click on one of the links below for instructions on enabling cookies in the browser you are using.
Learn more about cookies at www.bbc.co.uk/usingthebbc/cookies/what-do-i-need-to-know-about-cookies.
Is your web browser up to date? Please follow these steps to check and update.
OR
Firefox
Internet Explorer (IE)
Microsoft Edge
If your organization/library/school uses a proxy server or an internet caching system, such as Cacheflow, KYVL databases will not authenticate properly. Because of the dynamic nature of the databases, it is important that member institutions allow these sites to bypass the proxy or caching system to allow the end user to achieve direct communication with these databases and not a cached version of the site. The sites become very difficult to use if they are not passed through and can return wrong and irrelevant results to your users, or impede access completely.
It is important to add KYVL resources to your "pass-through" list or filter. Consult the documentation of your proxy/caching device for the specific instructions.
A list of domains to whitelist is found below.
The URLs below are all associated with the kyvl.org website and related properties:
ask.kyvl.org
kyvl.libinsight.com
kyvl.libstaffer.com
kyvl.libwizard.com
kyvl.org
proxy.kyvl.org
training.kyvl.org
To facilitate receipt of KYVL emails, please add kyvl@memberclicks-mail.net to your whitelist or safe senders list, along with the following sending IPs used for KYVL emails through the KYVL Member Portal:
168.245.20.17
168.245.25.254
168.245.116.231
168.245.127.241
The following vendor domains should be added to member firewall safe lists. Consult direct links for latest updates.
a9.com
A9.com (Read aloud/text to speech tool)
apis.google.com
Apis.google.com (Individual Sign In with Google)
cdn.britannica.com
Cdn.britannica.com
cdn.jsdelivr.net
Cdn.jsdelivr.net
cdn.jwplayer.com
Cdn.jwplayer.com
Cdnjs.cloudflare.com
cdnjs.cloudflare.com.
classroom.google.com
Classroom.google.com (Share to Google Classroom)
code.jquery.com
Code.jquery.com
content.jwplatform.com
Content.jwplatform.com
fonts.googleapis.com
Fonts.googleapis.com (fonts)
http://amuselabs.com/
http://school.eb.com.cdn.cloudflare.net/
maps.google.com
Maps.google.com (World Atlas and Tour features)
media.merriam-webster.com
Media.merriam-webster.com (Double-click dictionary tool)
pro.fontawesome.com
Pro.fontawesome.com (icons)
stackpath.bootstrapcdn.com
Stackpath.bootstrapcdn.com
teams.microsoft.com
Teams.microsoft.com (Share to Microsoft Teams)
translate.google.com
Translate.google.com (Translation tool)
videos-cloudflare.jwpsrv.com
Videos-cloudflare.jwpsrv.com
www.britannica.com
www.britannica.com
www.gmyhost.com
www.gmyhost.com (Geography Explorer feature)
www.google-analytics.com
www.google-analytics.com
www.googleapis.com
www.googleapis.com (Share to Google Drive)
www.googletagmanager.com
www.googletagmanager.com
EBSCO Domains for Firewalls, Proxy Servers, and Allow Lists
eds.a.ebscohost.com
eds.b.ebscohost.com
eds.p.ebscohost.com
eds.s.ebscohost.com
*.apimages.com
*.aspnetcdn.com
*.2o7.net
*.addthis.com
*.adnxs.com
*.askit.com
*.blogger.com
*.books24x7.com
*.callisto.ggsrv.com
*.cengage.com
*.chiltonlibrary.com
*.clipsyndicate.com
*.credoreference.com
*.cyber-anatomy.com
*.demographicsnow.com
*.ed2go.com
*.forbes.com
*.galenet.gale.com
*.gale.com
*.galegroup.com
*.galenet.galegroup.com
*.ggimg.com
*.google.com
*.google-analytics.com
*.googleapis.com
*.healthology.biz
*.healthology.com
*.illimistream.com
*.il.com
*.indeed.com
*.infotrac.galegroup.com
*.infotrac-custom.com
*.invitemedia.com
*.nelnetsolutions.com
*.onstreammedia.com
*.orlive.com
*.or-live.com
*.pbs.org
*.petersons.com
*.petersonstestprep.com
*.reson8.com
*.rosenpub.net
*.rosenpublishing.com
*.shadowtv.com
*.skillport.com
*.skillwsa.com
*.teenhealthandwellness.com
*.thwrlra.com
*.tlemea.com
*.uslegalforms.com
*.vantage.com
*.webtrends.com
*.worldfocus.org
*.yahooapis.com
natgeo.gale.com
cyber.gale.com
mcci.serialssolutions.com