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ProQuest Technical Support

Hours: Monday - Friday: 8 am - 6 pm ET / 7 am - 5 pm CT
Phone: 800.521.0600 x 2971
Online support form: support.proquest.com/#submitcase
Chat:  https://support.proquest.com/chat

Ancestry Library Edition access restrictions

No remote access is allowed for public libraries, genealogical and historical societies, government agencies, for-profit corporations, and non-profit organizations.

Remote access may be available for academic institutions, with the following certain restrictions:

  • Only currently enrolled students and active faculty are allowed remote access.
  • No remote access for alumni and faculty emeritus. (However, on-campus access is permissible for all groups.)
  • Users must be authenticated via the schools' website using IP address or Referring URL. No username/password access

What is the difference between Ancestry.com and Ancestry Library Edition?

Ancestry Library Edition was available remotely through December 2021.  Temporarily, as an answer to closures due to COVID, ProQuest turned on the remote access so KYVL members could use Ancestry Library Edition away from their library's physical locations.  

If you need the correct URL for your website, email KYVL@ky.gov.  

Credit for Ancestry Library Edition subscribers

For KYVL member libraries with individual subscriptions to Ancestry Library Edition, ProQuest will issue credits for unused portions of existing, direct subscriptions to be used for the purchase or renewal of any other ProQuest product.

Kentucky Virtual Library
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A program of the Council on Postsecondary Education.
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