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ProQuest Technical Support

Hours: Monday - Friday: 8 am - 6 pm ET / 7 am - 5 pm CT
Phone: 800.521.0600 x 2971
Online support form: support.proquest.com/#submitcase
Chat:  https://support.proquest.com/chat

Remote access - temporary

Ancestry Library Edition is available remotely through 9/30/2020.  Ancestry Library Edition was an onsite-only resource according to our contract.  We have member IP addresses on file at ProQuest and they do the authentication.  Certain member types were allowed remote access.

Temporarily, ProQuest has turned on the remote access so KYVL members can use ALE away from their library's physical locations.  BUT, everyone will still need to login to KYVL with their ID and password.  This is the only way to secure the access so it’s not open globally and violating our contract.

If you need the correct URL for your website, email KYVL@ky.gov.

Credit for Ancestry Library Edition subscribers

For KYVL member libraries with individual subscriptions to Ancestry Library Edition, ProQuest will issue credits for unused portions of existing, direct subscriptions to be used for the purchase or renewal of any other ProQuest product.

Kentucky Virtual Library
844.400.KYVLkyvl@ky.gov
Kentucky Council on Postsecondary Education logo
A program of the Council on Postsecondary Education.
100 Airport Road, 2nd floor • Frankfort, KY 40601