4. Provide tools for an excellent user experience when accessing KYVL resources and services.
- Develop and maintain an appealing, intuitive, accessible and device-neutral web site.
- Preliminary development underway.
- Enhance user authentication and discovery services.
- Collaboration with EBSCO support to optimize and standardize search settings and behaviors
- Publication Finder widget under development (with EBSCO)
- Soft-launch of LDAP authentication for @ky.gov email account holders
- SSO conversations with KDE
- Provide easy, effective interaction and feedback mechanisms for librarians and end users.
- Development of forms and surveys to promote ease and consistency of communication; surveys include SPUNKY, authentication and pledge-model.
- Provide user-friendly tools for statistical reporting and comparisons.
- Visual display developed for monthly courier stats.
- Data visualization beta shared for public university usage stats.
5. Maintain clear and timely communication with members.
- Develop and implement a strategy to deliver key messages to key audiences via appropriate channels.
- KYVL database cost notices prepared and shared much earlier in response to member requests to facilitate budgeting.
- Enhanced communication among chairs, including fall kickoff, quarterly updates.
- Master and individual work group calendars posted to committee pages.
- Review underway of messages, audiences, media.
- Develop and implement a strategy for robust reporting of statistics to inform collections and operational decisions and promote transparency.
- Systematic ticket tracking of help interactions implemented.
- Hybrid stats team combining Collections Work Group members and administrators met to identify reporting priorities.
- Collaboration underway with CPE Data and Advanced Analytics team.
- Ensure that web site content is well organized, relevant and up to date.
- Assist member libraries and their end users who directly contact KYVL.
6. Maintain internal operational excellence.
- Maintain excellent staff at appropriate levels.
- Maintain efficient office systems and operations.
- Virtual terminal implemented to accept credit card payments for KYVL events.